crafted by photobiz

Parents - FAQs

 

Frequently Asked Questions

 

DO YOU PHOTOGRAPH YOUR SESSIONS IN STUDIO OR ON LOCATION?

Buckett Photography photographs sessions on location.

WHAT DOES “MINIMUM PURCHASE” MEAN?

Some of our sessions do require a minimum order. Clients have different needs; some clients prefer longer sessions, multiple locations, multiple outfit changes, more images to see, etc.  Some clients prefer smaller sessions with less time, one location, fewer outfit changes, and fewer poses and images.  A minimum purchase is the minimum amount a client must invest on their order. Minimum orders are applied in an effort to allocate our client's time and budgets appropriately as well as our time in order to deliver consistent quality and serve our clients effectively.  Our minimum purchases are based on what most clients have historically chosen to order for that specific session.  Different sessions (to include number of  locations, distance of locations, length of sessions, number of outfits, activities, number of images to see, etc.) are available to our clients to help find them find the right custom session.

DO YOU OFFER CUSTOM FRAMING?

Yes! Buckett Photography specializes in art to decorate your home. As such, we offer both custom canvas gallery wraps, metal prints, gallery blocks and custom-framed portrait art (in addition to other custom art displays, such as our image books).  We work with each client to ensure you choose a wall portrait display perfect for your images and the style of your home.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Cash, Check, Visa, MasterCard, Discover

WHEN DO I GET TO SEE THE IMAGES FROM MY SESSION AND PLACE MY ORDER?

Your images will be placed in an online gallery 1-2 weeks following your session.  Images will remain live for one month.  There will be a $25 fee to keep the gallery active longer for another month.  You can place your order over the phone, in person, or via email.  I want to be as involved as you want me to be and am happy to do in person order appointments.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Your portraits will be ready for pickup approximately 4-6 weeks after your order is placed. Quality takes time, so please allow us the time needed to provide you with the quality you expect from a custom portrait photography studio.

HOW LONG WILL YOU KEEP MY FILES?

Non-ordered images will be removed from our system following your ordering appointment – we do not archive files that are not ordered. All ordered and paid for images are archived for a period of 3 years.  Images not paid for are deleted and will not be stored on our system.

WHAT IF I NEED TO RESCHEDULE MY SESSION?

We understand that unexpected events come up, whether due to illness, weather, travel delays or emergencies. If you need to reschedule, please call us as soon as possible (at least 24-48 hours in advance). While our session fees are non-refundable, you may use it for a one-time reschedule (if called within the 24-48 hour window) to be scheduled within 6 months of your original appointment date.

WHEN DO I PAY FOR MY SESSION FEE AND WHAT DOES THIS COVER?

Your full session fee payment is required at the time of booking. This fee is the only way to hold your appointment. The session fee covers the time, talent, and creative fee of the portrait artist and is non-refundable.

CAN I HAVE MY ITEMS SHIPPED TO ME?

If you desire shipping, we will charge a shipping and handling fee for your portrait order.

WHEN IS PAYMENT DUE FOR MY ORDER?

We require 50% of your order total at the time the order is placed.  Your order must be paid for in full before ANY portion of your order is completed or before any part of your order is picked up.  Balances must also be paid in full to receive ANY digital images or yearbook images. Orders are custom made and are non-refundable.

  WHAT IF I WANT TO MAKE A COPY OF MY IMAGE?

All images remain the property of Buckett Photography and are protected by federal copyright laws. Duplication in part or whole (whether by scanning or reprinting) is strictly prohibited and will be prosecuted by law.  This includes posting scanned images to social media websites.  Digital images are available for purchase for your personal use.

WHAT IF I WANT TO USE IMAGES FROM MY SESSION IN FOR MY YEARBOOK?

Yearbook images will be provided to your school upon payment of full balance.  Please choose the image you would like to use and I will get it to the correct person.

*Session fees are non refundable and serve as your agreement to all of the policies listed above.

crafted by photobiz